Online help

M3 Data Recovery for Windows User Guide >>

M3 Data Recovery for Mac User Guide >>

M3 RAW Drive Recovery User Guide >>

M3 Bitlocker Loader for Mac User Guide >>

M3 Bitlocker Recovery User Guide >>

M3 Bitlocker Decryption User Guide >>

M3 Partition Recovery User Guide >>

M3 Mac Drive Mounter User Guide >>

M3 NTFS for Mac User Guide >>

Contact M3 Data Recovery support team

Ask a question via e-mail and our support team will respond you within 24 hours.

Sales: sales@m3datarecovery.com

Technical support: support@m3datarecovery.com

Contact MyCommerce - Our order processor

If you have any problem when placing order of M3 Data Recovery, please feel free to contact MyCommerce. All purchases are processed by MyCommerce, a Digital River company based in USA.

Phone order line: available 24/7, (U.S. and Canada)1-877-353-7297, (International)1-(952)646-5331

Fax order line: available 24/7, (US Toll-Free Fax Number) 1-800-442-3172, (International Fax Number) +1952-646-5604

Postal Mail address: Digital River, Inc. 10380 Bren Road West Minnetonka, MN 55343-9072 USA

Contact MyCommerce.com via customer service form.

FAQ

1. I cannot open the recovered files by Data Recovery or RAW Drive Recovery module of M3 Data Recovery for Windows, how to solve it?

Please try this solution: Choose Data Recovery or RAW Drive Recovery module, click Find more partitions, select the whole hard disk and then tick Deep Scan option. After the scan completes, there would be several partitions found, please select the partition whose recovery status is Good and then extract data. If this solution still fails, please contact support@m3datarecovery.com with detailed problem.

2. When I run M3 Mac Data Recovery (Or M3 Mac Bitlocker Loader), I receive warning message: "****.app" is damaged and cannot be opened. You should move it to the Trash.

By default, Mac OS X security allows only the apps that are downloaded from the Mac App Store or from Mac certified developers. To fix this error, please open System Preferences -> Security & Privacy -> General tab -> Change the Allow apps downloaded from: option to Anywhere.

3. When I run M3 Mac Data Recovery (Or M3 Mac Bitlocker Loader), I receive warning message: "****.app" cannot be opened because it was not downloaded from the Mac App Store.

It is caused by Mac OS X security settings which allows only the apps that are downloaded from the Mac App Store. To fix this error, please open System Preferences -> Security & Privacy -> General tab -> Change the Allow apps downloaded from: option to Anywhere.

4. When recovering data from Bitlocker encrypted drive, I receive error message : Password or recovery key is incorrect after I enter the correct password or recovery key, why?

Maybe Bitlocker encryption metadata is corrupted so that the software cannot find Bitlocker encryption metadata and promopts incorrect password or recovery key, please contact technical support team for further analyzing.

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