M3 Data Recovery for Windows FAQ

Updated by Admin to Data Recovery on April 15th, 2019

Purchase FAQ

Q: What does mean "Free version can recover 1GB" in M3 Data Recovery?

A: After free version scans lost data and finds lost data, it allows to recover 1GB data from non-Bitlocker drive so that you can check recovery results before purchasing.

Q: How to test if M3 Data Recovery for Windows can recover my lost data?

A: 1. M3 Data Recovery free version allows to recover 1GB data from non-Bitlocker drive so that you can check recovery results before purchasing.

2. M3 Data Recovery free version allows preview the common file types (including photos, documents, videos, audios) to see if your lost files can be recovered at all.

Q: What is the difference between free version, trial version and full version?

A: 1. There is no function difference.

2. Free version can recover 1GB data and preview the common file types (documents, photos, videos, audios) after scanning; Trial version can preview the common file types (documents, photos, videos, audios); Full version can recover unlimited data.

Q: The found files only have .gz and .swf files, should I purchase the full version?

A: No, the found files are .gz and .swf files, the recovered files will still be .gz and .swf files. In this situation, please send your data loss details to [email protected] for further analysis before purchasing.

Q: Can M3 Data Recovery for Windows recover lost data from encrypted drive?

A: M3 Data Recovery supports data recovery from Bitlocker encrypted drive. If the drive is encrypted by other, you need to unlock the encrypted drive before using M3 Data Recovery for Windows, otherwise, M3 Data Recovery for Windows cannot find the lost data.

Q: Can I recover lost password or Bitlocker recovery key with M3 Data Recovery?

A: No, M3 Data Recovery is a data recovery software which doesn't have password recovery function, please refer to: How to unlock Bitlocker encrypted drive without password and Bitlocker recovery key?.

Q: What is the difference between M3 Data Recovery Free, Home, Professional and Technician edition?

A: M3 Data Recovery for Windows offers four different editions to suit the needs of various users. Here is an overview of each type:

  • Free - Allows to recover 1GB data.
  • Home - One license for one computer. It provides two recovery modules: Data Recovery module and RAW Drive Recovery module, but home edition doesn't support Windows Server OS.
  • Professional - One license for one computer. It provides three recovery modules: Data Recovery module, RAW Drive Recovery module and Bitlocker Recovery module.
  • Technician - One technician license for 5 technicians' usage at the same time. It covers all features of M3 Data Recovery Professional and allows to provide technical service to clients. What's more, M3 Data Recovery Technician has built-in deactivate option which allows to deactivate from one computer and activate it on another computer.

Q: Does M3 Data Recovery for Windows support ReFS, ext2, ext3, ext4, HFS+, APFS, etc. file system?

A: No, M3 Data Recovery for Windows supports NTFS, FAT32 and exFAT file system, M3 Data Recovery for Mac supports HFS+, FAT32 and exFAT file system.

Q: The files recovered by M3 Data Recovery free trial version are corrupted, should I purchase full version to recover these files?

A: No, free trial version has same function as full version. The files recovered by M3 Data Recovery free trial version are corrupted, these files recovered by M3 Data Recovery full version will be also corrupted. In this situation, please send your detailed data loss problem to [email protected] for further analysis before purchasing.

Q: Does M3 Data Recovery Home for Windows support data recovery from Bitlocker encrypted drive?

A: No, but M3 Data Recovery Professional for Windows and M3 Data Recovery Technician for Windows support it.

Q: What is difference bewteen M3 Data Recovery and M3 RAW Drive Recovery?

A: M3 Data Recovery includes the features of M3 RAW Drive Recovery, RAW Drive Recovery module built-in M3 Data Recovery is M3 RAW Drive Recovery.

Q: I have one partition became RAW from NTFS/FAT32, can M3 Data Recovery change/convert RAW to NTFS/FAT32 without data loss?

A: Although RAW Drive Recovery built-in M3 Data Recovery has the ability to fix RAW drive, but M3 Data Recovery uses "Rebuild/Repair file system" method to fix RAW drive (non-encrypted) back to NTFS/FAT32/exFAT without data loss. If the damage to file system is serious, the only way is to recover data from RAW partition, so not every RAW drive can be fixed back to NTFS/FAT32/exFAT due to different cause reasons, it depends upon the specific environment, but lost data can be recovered via Data Recovery mode as long as RAW drive is not physically damaged.

Q: Can RAW Drive Recovery built-in M3 Data Recovery for Windows fix a RAW drive that is encrypted?

A: No, but M3 Data Recovery supports data recovery from Bitlocker encrypted drive.

Q: Can M3 Data Recovery recover EFS encrypted files?

A: No, M3 Data Recovery doesn't support EFS encryption.

Q: Can the deleted files be recovered from SSD?

A: Windows 7 and above are set to automatically enable TRIM on SSD. When TRIM is enabled, Windows will send an instruction to your solid-state drive every time you delete a file. The solid-state drive can then automatically erase that file's contents so that it cannot be recovered by any data recovery software.

Q: Online store accepts debit card?

A: Yes, please select PayPal in your shopping cart and then click "Pay with Credit or Debit Card".

Q: Why the final price in shopping cart is higher than list price in official site?

A: Please check if the final price in shopping cart includes VAT. The list price in http://www.m3datarecovery.com doesn't include VAT. Due to different tax price in different countries, the final price of the product customers purchase may be higher than the list price, which is because the final price includes VAT.

Q: How to place a tax-free order?

A: MyCommerce platform: Tax-free order needs to be setup prior to placement, please follow tax exemption instruction in your shopping cart before payment: 1. Fax your Certificate of Exemption form proving tax exemption to (International Fax Number) +1952-646-5604 along with your Credit Card payment details and product details; 2. Email your exemption form to [email protected] MyCommerce Customer Service team will respond with a case ID number and a phone number to call to complete your tax exemption order. If you have questions about tax exemption, please contact [email protected]

Licensing FAQ

Q: Can I use M3 Data Recovery Home/Professional for Windows on two computers, even more?

A: No, M3 Data Recovery Home for Windows is one computer license, M3 Data Recovery Professional for Mac is one license for two computers. M3 Data Recovery Technician allows to be used on two computers even more as it has built-in deactivate option.

Q: Is M3 Data Recovery Home/Professional/Technician lifetime license?

A: Yes, lifetime license enjoys free upgrade.

Q: Can I uninstall M3 Data Recovery Home/Professional for Windows from one computer and activate it on another computer?

A: No, M3 Data Recovery Home/Professional for Windows is computer license, its activation is bundled with hardware ID.

Q: Can I transfer the license of M3 Data Recovery Home/Professional for Windows from one computer to another computer?

A: M3 Data Recovery Home/Professional for Windows is one license for two computers, its activation is bundled with hardware ID. Only the original computer failed, the license can be transfered to another computer according to license agreement. For license transferring, please contact [email protected].

Q: Is M3 Data Recovery Home/Professional for Windows allowed to provide technical service to clients?

A: No, M3 Data Recovery Home/Professional for Windows license key will be banned if you use it to provide technical service to clients.

However, M3 Data Recovery Technician for Windows allows to provide technical service to clients, its built-in deactivate option allows to deactivate from one computer and then activate on another computer.

Q: Can I activate M3 Data Recovery for Mac with the license key of M3 Data Recovery for Windows?

A: No, M3 Data Recovery for Windows and M3 Data Recovery for Mac are two different products.

Q: Activation error, the license key has been registered, please contact [email protected]

A: The product activation is bundled with the hardware ID, the above situation occurs once the hardware ID was changed. Please send your detials (including what happened on your computer after last activation) to [email protected] for further analysis and the solution.

Q: How to reinstall the purchased software after computer crashed, faiiled, changed hardware or reinstalled OS?

A: Please send your order ID or purchase email address to [email protected] for license key resetting.

Technical FAQ

Q: RAW Drive Recovery cannot be fixed, please use Data Recovery module to recover data from RAW partition.

A: Please choose Data Recovery module on M3 Data Recovery home window, select the same RAW drive and then check deep scan option to scan lost data from RAW partition.

After data recovery is successfully done, please try to reformat it, the RAW drive will be working again if the format completes.

Q: RAW Drive Recovery cannot be fixed, please try again later or click OK to recover data from RAW partition.

A: Please click OK or "Switch to Data Recovery mode" at left corner and then recover data from RAW partition. If there are some files missing, please choose Data Recovery module on M3 Data Recovery home window, select the same RAW drive and then check deep scan option to try again.

After data recovery is successfully done, please try to reformat it, the RAW drive will be working again if the format completes.

Q: There are some files missing after trying RAW Drive Recovery module.

A: Please try below two solutions:
Solution 1: Choose Data Recovery, click "Find more partitions", select the whole hard disk and then tick Deep Scan option. After the scan completes, there would be several partitions found, please select the partition whose recovery status is Good and then extract data.
Solution 2: Choose Data Recovery module, select the same drive and then check deep scan option. After the scan completes, please check files in every folder, including RAWfiles folder.

If there are still some files missing after try above two solutions, we think these files have been lost forever after becoming RAW file system, please send your detailed problem (How to lose the data, please attach disk management screenshot) to [email protected] for further analysis.

Q: Recovered files are corrupted and cannot open.

A: Data recovery is a complicated case, its recovery result depends upon the specific data loss environment, please send your details about how to lose the data and how to use M3 Data Recovery to [email protected] for further analysis.

At the same time, please try these solutions:
Solution 1: Choose Data Recovery, click "Find more partitions", select the whole hard disk and then tick Deep Scan option. After the scan completes, there would be several partitions found, please select the partition whose recovery status is Good and then extract data.
Solution 2: Choose Data Recovery module, select the same drive and then check deep scan option. After the scan completes, please check files in every folder, including RAWfiles folder.

Q: Recovered files from Bitlocker encrypted drive are corrupted and cannot open.

A: Please try these solutions:
Solution 1: Check "Enable brute-force decryption" option and try to recover these files that cannot open.
Solution 2: Choose Bitlocker Recovery module, click "Find more partitions", select the whole hard disk and click Next to find previously existing Bitlocker encrypted partition. Once the previously existing Bitlocker encrypted partition is found, please select it and then enter the password or 48-digit Bitlocker recovery key to extract data.
Solution 3: Choose Bitlocker Recovery module, select Bitlocker encrypted drive and then check "Deep Scan" option to try again.
Solution 4: Contact [email protected] with detailed problem.

Q: Some recovered files from Bitlocker encrypted drive are ok, some recovered files are corrupted and cannot open.

A: Please check "Enable brute-force decryption" option and try to recover these files that are corrupted and cannot open.

If the above solution fails, please send your data loss details to [email protected] for further analysis.

Q: Data has been found in free trial version, but data is not found with paid version.

A: The full version's function is same as free trial version, the free trial version will become full version after activating to unlock the recovery limit in free trial version. You can check it in this way, uninstall paid version and then reinstall free trial version to try again.

According to your situation and our data recovery experience, your external drive is unstable after it became corrupted so that it is why data is not found after later scan, because at this time your corrupted external drive is not readable. We have other customers which encountered the same problems.

Solution 1: If you saved the scan result with free trial version, please load the previously saved scan result for continuous recovery.

Solution 2: Please safely eject your external drive and then plug it in to try M3 Data Recovery again.

Solution 3: If you have another computer, please connect this corrupted external drive to another computer and then try M3 Data Recovery again.

Solution 4: Please connect external hard drive to your computer as an internal hard drive and then try M3 Data Recovery again.

Solution 5: Please contact technical support: [email protected]

Q: When recovering data from Bitlocker encrypted drive, I receive error message: Password or Bitlocker recovery key is incorrect after I enter the correct password or Bitlocker recovery key.

A: Maybe Bitlocker metadata is corrupted so that the software cannot find Bitlocker metadata and promopts incorrect password or Bitlocker recovery key, please contact technical support team for further analysis.

Q: I receive error message: Unlock password is incorrect after entering the correct password when accessing a Bitlocker encrypted drive where installed Windows OS.

A: The password is bundled with TPM chip so that it is invalid on another computer. In this situation, entering 48-digit Bitlocker recovery key is the only way.

Q: I can recover photos, small videos from SD card, memory card, USB flash drive, external hard drive, but I cannot recover the large videos.

A: Generally speaking, the most commonly used file system of the SD card, memory card, USB flash drive, external hard drive is exFAT/FAT32. Because of exFAT/FAT32 file system its own properties, the clusters where stored the large files are not continuous so that the large files cannot be recovered.

Q: M3 Data Recovery won't be launched or is stuck in splash screen.

A: Before completely launching, M3 Data Recovery would load storage devices firstly. If there are corrupted storage devices, they would be loaded slowly or cannot be loaded so that M3 Data Recovery is stuck. In this situation, please safely eject them and then try to launch M3 Data Recovery again or contact [email protected].

Q: M3 Data Recovery is not working.

A: Please send your data loss details (How to lose the data, please attach disk management screenshot if it is RAW drive) to [email protected] for further analysis.

Q: M3 Data Recovery stuck on rebuilding boot sector.

A: Please download a tool called WinHex. Run it as administrator, select Tools, select Open Disk, select corrupted drive and see whether there are unreadable sectors or not. If there are unreadable sectors (bad sectors), it is normal that M3 Data Recovery stuck when reading bad sectors, please wait patiently. If there is no new progress after a long time, please contact [email protected] or send your corrupted hard drive to a local data recovery service for help.

Q: Data is not found by M3 Data Recovery.

A: Please send your data loss details (How to lose the data, please attach disk management screenshot if it is RAW drive) to [email protected] for further analysis.

At the same time, please download a tool called WinHex. After installing, run it as administrator, select Tools, select Open Disk, select RAW drive and see whether there are unreadable sectors (Bad sectors) or not.

Q: The found files are .gz and .swf files, what .gz and .swf files are?

A: GZ file is compressed files created using the gzip compression utility, SWF file is an animation created with Adobe Flash that can be played by Flash Player or with a web browser that has the Flash plugin installed.

Q: I lost documents, videos, photos, audios, etc., but the found files only have .gz and .swf files, why?

A: .swf (a flash file extension) and .gz (a compressed gzip file) are just false positives and totally garbage. In your data loss environment, the original files cannot be identified properly by M3 Data Recovery, please send your data loss details to [email protected] for further analysis.

Q: M3 Data Recovery was unexpectedly closed.

A: Please check if there is a crash dump file: *.dmp in M3 Data Recovery installation directory, if yes, please send it to [email protected] for further analysis.