M3 RAW Drive Recovery FAQ

Purchase FAQ

Q: What does M3 RAW Drive Recovery Trial version do?

A: 1. M3 RAW Drive Recovery Trial version can scan RAW drive and find lost data.

2. M3 RAW Drive Recovery Trial version allows preview txt document and photo to see if your lost files can be recovered at all.

Q: Does M3 RAW Drive Recovery support ReFS, ext2, ext3, ext4, HFS+, APFS, etc. file system?

A: No, M3 RAW Drive Recovery supports NTFS, FAT32 and exFAT file system, but M3 Data Recovery for Mac supports HFS+ file system.

Q: The files previewed by M3 RAW Drive Recovery Trial version are corrupted, should I purchase full version to recover these files?

A: No, trial version has same function as full version. The files previewed by M3 RAW Drive Recovery trial version are corrupted, these files recovered by M3 RAW Drive Recovery full version will be also corrupted. In this situation, please send your detailed data loss problem to [email protected] for further analysis before purchasing.

Q: Does M3 Data Recovery Home for Windows support data recovery from Bitlocker encrypted drive?

A: No, but M3 Data Recovery Professional for Windows and M3 Data Recovery Technician for Windows support it.

Q: What is difference bewteen M3 Data Recovery and M3 RAW Drive Recovery?

A: M3 Data Recovery includes the features of M3 RAW Drive Recovery, RAW Drive Recovery module built-in M3 Data Recovery is M3 RAW Drive Recovery.

Q: I have one partition became RAW from NTFS/FAT32, can M3 RAW Drive Recovery change/convert RAW to NTFS/FAT32 without data loss?

A: Although M3 RAW Drive Recovery has the ability to fix RAW drive, but M3 RAW Drive Recovery uses "Rebuild/Repair file system" method to fix RAW drive (non-encrypted) back to NTFS/FAT32/exFAT without data loss. If the damage to file system is serious, the only way is to recover data from RAW partition, so not every RAW drive can be fixed back to NTFS/FAT32/exFAT due to different cause reasons, it depends upon the specific environment, but lost data can be recovered via Data Recovery mode as long as RAW drive is not physically damaged.

Q: Can M3 RAW Drive Recovery fix a RAW drive that is encrypted?

A: No, but M3 Data Recovery supports data recovery from Bitlocker encrypted drive.

Q: Why the final price in shopping cart is higher than list price in official site?

A: Please check if the final price in shopping cart includes VAT. The list price in http://www.m3datarecovery.com doesn't include VAT. Due to different tax price in different countries, the final price of the product customers purchase may be higher than the list price, which is because the final price includes VAT.

Licensing FAQ

Q: Can I use M3 RAW Drive Recovery Professional/Server on two computers, even more?

A: No, M3 RAW Drive Recovery Professional/Server is one computer license.

Q: Is M3 RAW Drive Recovery Professional/Server lifetime license?

A: Yes, lifetime license enjoys free upgrade and technical support.

Q: Can I uninstall M3 RAW Drive Recovery Professional/Server from one computer and activate it on another computer?

A: No, M3 RAW Drive Recovery Professional/Server is one computer license, its activation is bundled with the hardware ID.

Q: Can I transfer the license of M3 RAW Drive Recovery Professional/Server from one computer to another computer?

A: M3 RAW Drive Recovery Professional/Server is one computer license, its activation is bundled with the hardware ID. Only the original computer failed, the license can be transfered to another computer according to license agreement. For license transfering, please contact [email protected].

Q: Is M3 RAW Drive Recovery Professional/Server allowed to provide technical service to clients?

A: No, M3 RAW Drive Recovery Professional/Server is one computer license, but M3 Data Recovery Technician for Windows (Includes the feature of M3 RAW Drive Recovery Professional/Server) allows to provide technical service to clients.

Q: Activation error, the license key has been registered, please contact [email protected]

A: The product activation is bundled with the hardware ID, the above situation occurs once the hardware ID was changed. Please send your detials (including what happened on your computer after last activation) to [email protected] for furhter analysis and the solution.

Q: How to reinstall the purchased software after computer crashed, faiiled, changed hardware or reinstalled OS?

A: Please send your order ID or purchase email address to [email protected] for license key resetting.

Technical FAQ

Q: RAW drive cannot be fixed, please try again later or click OK to recover data from RAW partition.

A: Please click OK or "Switch to Data Recovery mode" at left corner and then recover data from RAW partition. If there are some files missing, please see below FAQ.

After data recovery is successfully done, please try to reformat it, the RAW drive will be working again if the format completes.

Q: There are some files missing after trying M3 RAW Drive Recovery.

A: Please download M3 Data Recovery and try Data Recovery module with deep scan. (Please contact [email protected] so that we can exchange your purchased M3 RAW Drive Recovery for M3 Data Recovery if you have purchased M3 RAW Drive Recovery and M3 Data Recovery can help you).

Q: M3 RAW Drive Recovery prompts: The RAW drive cannot be fixed, please try M3 Data Recovery to recover data from RAW drive.

It means the RAW drive cannot be fixed, if there is important data in this drive, please download M3 Data Recovery and then recover data from this RAW drive (Please contact [email protected] so that we can exchange your purchased M3 RAW Drive Recovery for M3 Data Recovery if you have purchased M3 RAW Drive Recovery). If there is no important data in it, it means there is something wrong with your drive, such as bad sectors, corrupted chip, etc., you can try low-level format tool.

Q: M3 RAW Drive Recovery won't be launched or is stuck in splash screen.

A: Before completely launching, M3 RAW Drive Recovery would load storage devices firstly. If there are corrupted storage devices, they would be loaded slowly or cannot be loaded so that M3 RAW Drive Recovery is stuck. In this situation, please safely eject them and then try to launch M3 RAW Drive Recovery again or contact [email protected].

Q: Recovered files are corrupted and cannot open.

A: Data recovery is a complicated case, its recovery result depends upon the specific data loss environment, please send your details about how to lose the data and how to use M3 RAW Drive Recovery to [email protected] for further analysis.

At the same time, please try these solutions:
Solution 1: Click "Find more partitions", select the whole hard disk and then tick Deep Scan option. After the scan completes, there would be several partitions found, please select the partition whose recovery status is Good and then extract data.
Solution 2: Select the same drive and then check deep scan option. After the scan completes, please check files in every folder, including RAWfiles folder.

Q: M3 RAW Drive Recovery is not working.

A: Please send your detailed problem (How to lose the data, please attach disk management screenshot if it is RAW drive) to [email protected] for further analysis.

Q: M3 RAW Drive Recovery stuck on rebuilding boot sector.

A: Please download a tool called WinHex. Run it as administrator, select Tools, select Open Disk, select corrupted drive and see whether there are unreadable sectors or not. If there are unreadable sectors (bad sectors), it is normal that M3 RAW Drive Recovery stuck when reading bad sectors, please wait patiently. If there is no new progress after a long time, please contact [email protected] or send your corrupted hard drive to a local data recovery service for help.

Q: Data is not found by M3 RAW Drive Recovery.

A: Please send your detailed problem (How to lose the data, please attach disk management screenshot if it is RAW drive) to [email protected] for further analysis.

At the same time, please download a tool called WinHex. After installing, run it as administrator, select Tools, select Open Disk, select RAW drive and see whether there are unreadable sectors (Bad sectors) or not.

Q: M3 RAW Drive Recovery was unexpectedly closed.

A: Please check if there is a crash dump file: *.dmp in M3 RAW Drive Recovery installation directory, if yes, please send it to [email protected] for further analysis.