Online help

M3 Data Recovery for Windows User Guide >>

M3 Data Recovery for Mac User Guide >>

M3 RAW Drive Recovery User Guide >>

M3 Bitlocker Loader for Mac User Guide >>

M3 Bitlocker Recovery User Guide >>

30-day refund policy statement >>

Contact M3 Data Recovery support team

Ask a question via e-mail and our support team will respond you within 24 hours.

Sales: sales@m3datarecovery.com

Technical support: support@m3datarecovery.com

Contact MyCommerce - Our order processor

If you have any problem (not technical problem in the product) when placing order, please feel free to contact MyCommerce. All purchases are processed by MyCommerce, a Digital River company based in USA.

Phone order line: available 24/7, (U.S. and Canada)1-877-353-7297, (International)1-(952)646-5331

Fax order line: available 24/7, (US Toll-Free Fax Number) 1-800-442-3172, (International Fax Number) +1952-646-5604

Postal Mail address: Digital River, Inc. 10380 Bren Road West Minnetonka, MN 55343-9072 USA

Contact MyCommerce.com via customer service form.

FAQ

1. I cannot open the files recovered by M3 Data Recovery, M3 Mac Data Recovery, M3 RAW Drive Recovery or M3 Bitlocker Recovery.

Data recovery is a complicated case, its recovery result depends upon the specific data loss environment, please send your details about how to lose the data and how to use M3 Data Recovery to support@m3datarecovery.com for further analysis.

At the same time, if you are using M3 Data Recovery for Windows or M3 RAW Drive Recovery, please try this solution: Choose Data Recovery or RAW Drive Recovery module, click Find more partitions, select the whole hard disk and then tick Deep Scan option. After the scan completes, there would be several partitions found, please select the partition whose recovery status is Good and then extract data.

2. The found files in M3 Mac Data Recovery are not zero bytes, but the recovered files are 0 bytes, how to solve it?

Please check the files in RAWfiles folder, if the files in RAWfiles folder are not zero bytes, please recover them ASAP and then contact support@m3datarecovery.com for further solution. If the files in RAWfiles folder are zero bytes, it means the drive is unreadable or unstable, please change a USB cable, USB port or a computer and have a try.

3. How to solve 'RAW drive cannot be fixed' problem?

Firstly, please recover data if there is important data in RAW drive. After ensuring all recovered files can be opened, please try to reformat it, the RAW drive will be working again after format completes. If Windows is unable to format RAW drive, please try professional format tool or low-level format after data recovery is successfully done.

4. M3 Mac Data Recovery doesn't display any storage devices (including internal hard drive and external drives)

According to Apple security rules, M3 Mac Data Recovery needs you to authorize the root privilege to access the storage devices, please enter the admin password of your Mac computer when launching M3 Mac Data Recovery.

5. When recovering data from Bitlocker encrypted drive, I receive error message: Password or recovery key is incorrect after I enter the correct password or recovery key, why?

Maybe Bitlocker metadata is corrupted so that the software cannot find Bitlocker metadata and prompts incorrect password or recovery key, please contact technical support team for further analysis.

6. Why do I need to enter admin password of my Mac computer when launching M3 Mac Data Recovery or M3 Bitlocker Loader for Mac?

According to Apple security rules, M3 Mac Data Recovery or M3 Bitlocker Loader for Mac needs you to authorize the root privilege to access the storage devices.

7. When I run M3 Mac Data Recovery (Or M3 Mac Bitlocker Loader), I receive warning message: "****.app" is damaged and cannot be opened. You should move it to the Trash or "****.app" cannot be opened because it was not downloaded from the Mac App Store..

By default, Mac OS X security allows only the apps that are downloaded from the Mac App Store or from Mac certified developers. To fix this error, please open System Preferences -> Security & Privacy -> General tab -> Change the Allow apps downloaded from: option to Anywhere.

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