M3 Data Recovery for Windows User Guide >>
M3 Data Recovery for Mac User Guide >>
M3 RAW Drive Recovery User Guide >>
M3 Bitlocker Loader for Mac User Guide >>
M3 Bitlocker Recovery User Guide >>
Contact M3 Data Recovery support team
Ask a question via e-mail and our support team will respond you within 24 hours.
Technical support: email@example.com
Contact MyCommerce - Our order processor
If you have any problem when placing order, instead of technical problem in the product, please feel free to contact MyCommerce. All purchases are processed by MyCommerce, a Digital River company based in USA.
Phone order line: available 24/7, (U.S. and Canada)1-877-353-7297, (International)1-(952)646-5331
Fax order line: available 24/7, (US Toll-Free Fax Number) 1-800-442-3172, (International Fax Number) +1952-646-5604
Postal Mail address: Digital River, Inc. 10380 Bren Road West Minnetonka, MN 55343-9072 USA
Contact MyCommerce.com via customer service form.
1. I cannot open the files recovered by M3 Data Recovery, M3 RAW Drive Recovery or M3 Bitlocker Recovery.
Data recovery is a complicated case, its recovery result depends upon the specific data loss environment, please send your details about how to lose the data and how to use M3 Data Recovery to firstname.lastname@example.org for further analysis.
At the same time, if you are using M3 Data Recovery for Windows or M3 RAW Drive Recovery, please try this solution: Choose Data Recovery or RAW Drive Recovery module, click Find more partitions, select the whole hard disk and then tick Deep Scan option. After the scan completes, there would be several partitions found, please select the partition whose recovery status is Good and then extract data.
2. When I run M3 Mac Data Recovery (Or M3 Mac Bitlocker Loader), I receive warning message: "****.app" is damaged and cannot be opened. You should move it to the Trash.
By default, Mac OS X security allows only the apps that are downloaded from the Mac App Store or from Mac certified developers. To fix this error, please open System Preferences -> Security & Privacy -> General tab -> Change the Allow apps downloaded from: option to Anywhere.
3. When I run M3 Mac Data Recovery (Or M3 Mac Bitlocker Loader), I receive warning message: "****.app" cannot be opened because it was not downloaded from the Mac App Store.
It is caused by Mac OS X security settings which allows only the apps that are downloaded from the Mac App Store. To fix this error, please open System Preferences -> Security & Privacy -> General tab -> Change the Allow apps downloaded from: option to Anywhere.
4. When recovering data from Bitlocker encrypted drive, I receive error message : Password or recovery key is incorrect after I enter the correct password or recovery key, why?
Maybe Bitlocker encryption metadata is corrupted so that the software cannot find Bitlocker encryption metadata and promopts incorrect password or recovery key, please contact technical support team for further analyzing.
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