30 days money back policy
M3 Data Recovery company provides every software a free/trial version, so customers can 'test-drive' before purchasing and avoid buying the wrong product:
4. M3 Bitlocker Loader for Mac Trial version can preview the files from Bitlocker encrypted drive and use Bitlocker to encrypt external drive (NTFS, FAT32, exFAT).
5. M3 Bitlocker Loader for Windows has a 7-day free trial version with full functions.
It's because of this 'try-before-you-buy' system that M3 Data Recovery company provides up to 30 days money back guarantee since the order placed in our ecommerce platform, refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase exceeds the product's money-back-guarantee period, no refund will be given.
Technician license is not with this refund policy since there are many people in your company or organization using this software which allows to provide technical service to clients with unlimited usage.
Orders placed from resellers, partners or any other unauthorized channels are not with this refund policy.
Accepted circumstances of refund
M3 Data Recovery company offers refunds for the following circumstances:
1. A customer purchased a wrong product/version (has not registered it), and then purchased the correct product/version from our company.
2. A customer purchased the same product twice for the same computer or purchased two products with similar functions at the same time. In this case, we will refund one of the products for you.
3. A customer has been double charged due to our ecommerce payment platform.
4. The extended download service (EDS) charge is not your selection but added and charged you automatically by our ecommerce payemt platform. Partial refund of extended download service (EDS) is accpeted.
5. The customer does not receive the license key within 24 hours of purchase and has not received a timely response (within 24 hours) from our support team after making contact. In this case, M3 Data Recovery company will refund the customer's order if the customer has no need of the product in future.
6. Software purchased has a bug (such as crash issue), and no solution has been provided within 30 days after our support team provides email support and remote assistance. In this case, M3 Data Recovery company will refund the purchase price if the customer doesn't want to wait for a future upgrade.
Circumstances of no refund
1. A refund requested due to technical issues, but never provided any assistance to our support team with any detailed description of the problem, refuse to try to apply any solution our technical support team provided or refuse to cooperate with our support team in attempts at troubleshooting via email support and remote assistance.
2. Data recovery varies and is a complicated case, the recovery results depend on how the data is lost, the file system type and the drive status, etc. Because of that, we provide a free trial version for everyone to have a try before purchasing. After finding the lost data with free trial version, 1. Free trial version can recover 1GB data (M3 Data Recovery) to check the recovery results after scanning. 2. Free trial version can totally evaluate the recovery results by previewing photos, documents and playing videos, audios in preview mode after scanning, so we don't guarantee the recovery results and no refund is issued once you purchase the full version.
- How to evaluate if lost files are recoverable with M3 Data Recovery for Windows free trial version before purchasing
- How to evaluate if lost files are recoverable with M3 Bitlocker Recovery trial version before purchasing
- How to evaluate if lost files are recoverable with M3 Data Recovery for Mac free trial version before purchasing
How should I request a refund?
Step 1: Please provide the detailed problem (Including software screenshots) which proves the software didn't work for you.
Step 2: M3 support provides the technical support to the customer.
Step 3: The refund will be issued if M3 support cannot solve the bug in the purchased product.
What should I do when refund request is accepted?
Once the refund request is accepted or issued, the license key will be banned at once, please uninstall the software and remove it from your computer immediately.