[Solved] How to find Surface Bitlocker recovery key, unlock Surface's device and then recover data from Bitlocker encrypted Surface's device?

Posted by Admin to Bitlocker Data Recovery on February 24th, 2016

Since the release of the latest Surface revision, problems are continuing to be reported where the Surface will boot into a screen that requests the BitLocker Recovery Key before it can continue. This issue was also reported with the first revision of Surface devices, however, it was not as widely reported as it is now. This result can be caused by a wide range of things such as corrupted drivers or Windows Updates not able to install successfully. Whatever the reason, you'd like to be able to get past the BitLocker Recovery Key request screen, how to locate this Bitlocker recovery key?

There are two solutions to locate Bitlocker recovery key:

Solution 1: Recover Surface Pro BitLocker Recovery Key from Command Prompt

If you can still log into your Surface Pro tablet as administrator, you can find and recover BitLocker recovery key by using Command Prompt:

1. Press the Windows key + X to open the Power User menu and select "Command Prompt (Admin)".

2. At the Command Prompt, type manage-bde -protectors C: -get command and press Enter.

3. You'll see the output screen. The 48-digit password is the BitLocker recovery key that was used to encrypt your storage device.

Solution 2: Recover Surface Pro BitLocker Recovery Key from Microsoft Account

Bitlocker is enabled by default in the Surface Pro 3, Bitlocker recovery key has been automatically saved to OneDrive, so using a working computer connected to the Internet and logging into your Microsoft account can find Bitlocker recovery key.

Step 1: Enter the email which you initially used when the Surface was setup. Log into this website: https://onedrive.live.com

Step 2: If you do not know your password, or if you do not remember the email address, then click the blue link "Can't access your account?" and then follow the wizard to complete the verifying process.

Step 3: Once you get log into Onedrive, then type down this website: https://onedrive.live.com/recoverykey

Step 4: There you will find your solution and you will see something that looks like this:
BitLocker recovery keys
Username you have chosen
Key ID: 5634AB5C
Recovery key: 597795-347886-541236-789456-456789-124567-543216-894567

Step 5: Enter the Recovery Key into your Surface. Then you are done.

Unable to log into Surface with correct Bitlocker recovery key, how to recover lost data?

If you cannot log into Surface after entering the correct Bitlocker recovery key, please remove SSD device from your Surface, then hook it to a Windows computer and try Bitlocker data recovery solution:

M3 Bitlocker Recovery is a professional Bitlocker data recovery software which can recover data from formatted, failed, corrupted, inaccessible, unknown, deleted or lost Bitlocker encrypted partition, etc. in Windows 10/8/7/XP.

M3 Bitlocker Recovery