[Solved] How to recover Surface Bitlocker recovery key and recover data from Bitlocker encrypted Surface?

Updated by Admin to Bitlocker Recovery on May 20th, 2019

Since the release of the latest Surface revision, problems are continuing to be reported where the Surface will boot into a screen that requests the BitLocker Recovery Key before it can continue. This issue was also reported with the first revision of Surface devices, however, it was not as widely reported as it is now. This result can be caused by a wide range of things such as corrupted drivers or Windows Updates not able to install successfully. Whatever the reason, you'd like to be able to get past the BitLocker recovery screen, how to locate the Bitlocker recovery key and unlock Bitlocker encrypted Surface?

Surface bitlocker recovery

How to recover Surface Bitlocker recovery key?

There are two solutions to locate Bitlocker recovery key:

Solution 1: Recover Surface Pro BitLocker Recovery Key from Command Prompt

If you can still log into your Surface Pro tablet as administrator, you can find and recover BitLocker recovery key by using Command Prompt:

1. Press the Windows key + X to open the Power User menu and select "Command Prompt (Admin)".

2. At the Command Prompt, type manage-bde -protectors C: -get command and press Enter.

3. You'll see the output screen. The 48-digit password is the BitLocker recovery key that was used to encrypt your storage device.

Solution 2: Recover Surface Pro BitLocker Recovery Key from Microsoft Account

Bitlocker is enabled by default in the Surface Pro 3, Bitlocker recovery key has been automatically saved to OneDrive, so using a working computer connected to the Internet and logging into your Microsoft account can find Bitlocker recovery key.

Step 1: Enter the email which you initially used when the Surface was setup. Log into this website: https://onedrive.live.com

Step 2: If you do not know your password, or if you do not remember the email address, then click the blue link "Can't access your account?" and then follow the wizard to complete the verifying process.

Step 3: Once you get log into Onedrive, then type down this website: https://onedrive.live.com/recoverykey

Step 4: There you will find your solution and you will see something that looks like this:
BitLocker recovery keys
Username you have chosen
Key ID: 5634AB5C
Recovery key: 597795-347886-541236-789456-456789-124567-543216-894567

Step 5: Enter the Bitlocker recovery key into your Surface. Then you are done.

How to recover data from Bitlocker encrypted Surface Pro?

When your Surface goes into recovery mode, it could be due to a number of issues. Perhaps the company's password security policy locks users out after a specific number of failed sign in attempts. Or it could be that the PC has encountered an unexpected configuration change, hardware malfunction, or security event.

If you cannot log into Surface Pro after entering the correct Bitlocker recovery key, there are two solutions to do Surface Bitlocker recovery.

Solution 1: Do Surface Bitlocker recovery with M3 Data Recovery WinPE

Step 1: Download M3 Data Recovery WinPE edition.

Step 2: Create M3 Data Recovery WinPE bootable media on a GPT drive due to UEFI

Step 3: Boot your failed Surface Pro from M3 Data Recovery WinPE bootable media.

Step 4: Choose Bitlocker Recovery module in home window of M3 Data Recovery.

Choose Bitlocker Recovery module in M3 Data Recovery

Step 5: Select Bitlocker encrypted drive.

Step 6: Enter the Bitlocker recovery key and then click OK.

Enter the password or Bitlocker recovery key

Step 7: M3 Data Recovery is scanning lost data from Bitlocker encrypted drive.

Scan lost data from Bitlocker encrypted drive

Step 8: After scanning, lost files will be listed as below window, then select the files and click Recover to start data recovery from Bitlocker encrypted drive.

Recover data from Bitlocker encrypted Surface Pro

Solution 2: Use a Windows computer to do Surface Bitlocker recovery

Step 1: Remove the hard drive from Surface Pro and connect it to a Windows computer as an external drive.

Step 2: Download and install M3 Data Recovery software on PC.

Step 3: Launch M3 Data Recovery software and then choose Bitlocker Recovery module.

Choose Bitlocker Recovery module in M3 Data Recovery

Step 4: Select Bitlocker encrypted drive.

Step 5: Enter the Bitlocker recovery key and then click OK.

Enter the password or Bitlocker recovery key

Step 6: M3 Data Recovery is scanning lost data from Bitlocker encrypted drive.

Scan lost data from Bitlocker encrypted drive

Step 7: After the scan completes, lost files will be listed as below window, then select the files you want to recover and save them.

Recover data from Bitlocker encrypted Surface Pro

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